6 Things We Learned as a European Startup Expanding to Asia

Yes the internet is here. It’s perfect for spending time on facebook or watching fail videos on youtube. Why I do it. Lets all do it. Go on, give yourself exactly 5 minutes. Enjoy yourself.

After your done. Come back and let me tell you to not feel bad for the past 5 minutes or procrastination….because internet is here!!

Look lets face it, You can work for any company in the world and still be in your liivng room. Automattic – the team behind wordpress has 322 employees….and majority of them are based all over the world other then America. Don’t believe the team responsible for serving more than 15.8 billion pages a month can be so dis-organised (well scattered)? Check out their link below!

www.automattic.com/about/ 

They are the equivalent of an ant’s nest. How the hell do they do it? I don’t care, they are like ant…very organised. Ants look after the whole internet.

So why not expand in to other parts of the world. Stop being stuck in the corner you are living in. Expanding to new markets almost always involves an equal dosage of both excitement and trepidation prior to launch – particularly when you’re a small business or startup making the move.

This is a article on blogs.btrax.com. Need business trends? Follow the countries 5 years ahead of us…and make it relevant to your own country. Article on “How to sell online in Japan” is coming shortly. Enjoy :) (why is :) < smiley face not being used in articles? – use all the resources available as long as your not harming anyone!)

However, the beauty of online business is that international expansion now involves just a fraction of the risk previously associated with moves made by companies who function primarily offline.

Last year, we decided to take the leap and expand our online business to Southeast Asia – primarily Singapore, but also slowly making our mark in India, Malaysia and Indonesia too. Riding on the success we were experiencing as market leader in the European couponing world, we were interested to see how our ideas would translate to Asian soil.

Although we were understandably anxious about making this move in the beginning, and the process was not by any means without fault, launching in Asia quickly became one of the best decisions we’ve made in recent years. Therefore, we thought we’d take the time to share a few things we learned along the way that may be of use to any small businesses thinking of launching in Asia – particularly when their presence there is restricted to the online world!

1. Do your research

Seems like a no-brainer, but it cannot go without mentioning that taking the time to get to know your market thoroughly before making any moves is the most crucial piece of advice to consider when starting up in a new region. Making assumptions about the needs and trends of an unfamiliar market can be damaging, as errors could potentially alienate your market and affect the trust of your brand.

The most effective way to achieve the best results is naturally to recruit natives to the region – or at least those with a sound knowledge of Asian markets – but if this isn’t possible, consider hiring an independent agency for guidance.

2. Glocalize

Regardless of the fact that business and consumption patterns are becoming increasingly global, never assume that this means a global, ‘one-size-fits-all’ approach will work for every region. It is still necessary to demonstrate a thorough understanding and appreciation of your market, regardless of how internationally-focussed they are. The more you get to know and respect local customs, traditions and celebrations, the more likely you are to win over your market.

For example, Singapore has an incredibly vibrant mall culture that inherently craves cross-channel services when it comes to online shopping. Our awareness that we needed to exist alongside this culture rather than attempt to compete with it proved important to how we progressed in the region.

When we first launched in Indonesia, we initially made the mistake of thinking that an English site could suffice for our users, as we struggled to source a native Indonesian to work with us. However, since improving resources and translating the whole site into Bahasa Indonesia, our ID traffic has more than doubled in four months.

3. Transparency goes a long way in Asia

One thing we really value about our experience with Asian markets is that being completely honest about what you have to offer is thoroughly appreciated. Research has shown that one of the only aspects Singaporeans view negatively about the online world is the fear of being scammed, meaning reservations concerning trust are still rife.

From what we’ve seen so far, however, it seems that consumers in the region are very open to the concept of new brands and online services, and are less sceptical than markets such as Australia and the US. As long as you have a good product, and you’re completely clear about your intentions, the launching process should progress quite quickly.

4. Get involved with online communities

Clients, bloggers, customers: It’s imperative that you have a solid online presence, particularly in order to compensate for lacking a physical one. Making yourself available for those who have questions about your company simply isn’t enough – get out there, make yourself known and get involved with online communities.

In Japan, blogging has become so thoroughly integrated in e-commerce brand promotionthat the success of your site could rest on whether or not you choose to involve your company in Japan’s strong blogging community.  A good online presence will also improve brand confidence and help eradicate any potential trust issues.

5. Ride trend waves

Online trends will invariably play a huge role in dictating the success of new businesses. Therefore, it’s essential that you keep an eye on local news, and stay up to date with new businesses launching in regions you’re active in so that you can ride the trend waves that relate to your business or product.

Japan’s Rakuten and SE Asia’s Lazada are two hugely successful e-commerce businesses that have recently launched in Singapore. By working in co-operation with such companies (both of these merchants have popular shop pages featured on Flipit Singapore), we have been able to jointly contribute to the increase in e-commerce popularity in the region over the last year or so.

6. Go mobile

Optimising your site or product for mobile is imperative for any business to succeed in Asia. As this infographic we made last year demonstrates, smartphone penetration in Singapore reached as high as 92% (and is estimated to have grown much higher since). Elias Ghanem, Paypal Asia’s managing director, interestingly observes that India and Malaysia have essentially skipped out the desktop phase, and moved straight onto mobile internet usage.

Japan is a little more complicated – despite being huge m-commerce consumers, smartphone penetration is comparatively low in this region. Interestingly, this is due to the fact that m-commerce began gaining popularity here prior to the smartphone craze, as the Japanese provided advanced mobile services that enabled customers to shop via ‘non-smartphone’ handsets. Therefore it’s important to avoid equating mobile optimization with smartphone optimization, as Japan has proven that this is not always the case.

Conclusion

More generally, the percentage of mobile-first users in Asia is astounding from a European perspective, and there is so much that businesses can learn from this kind of market. Mobile-first internet consumers expect a much richer mobile experience than a user who is used to switching from one browsing experience to another, meaning it’s incredibly important to make sure your site is as well-designed as it can possibly be.

Mobile-first Asian markets can teach you invaluable lessons about mobile usage that you cannot learn from markets anywhere else in the world. Therefore, begin analysing any data you can get your hands on concerning interaction with your website as soon as you go live, and utilize this information to help your company’s site reach its full potential.

 

Check out blog.btrax.com

3 thoughts on “6 Things We Learned as a European Startup Expanding to Asia”

  1. Kamal says:

    mousuf, it is inspiring how you, yourself are building an online presence in India. I hope you come to India at some point in the future. Take care

    1. Mousuf says:

      Hi Kamal, thank you for your kind words. I also shall give you a heads up when I’m next in Bangladesh as I will ensure I visit Bangalore. Drop me an e-mail at hello@mousuf.co.uk

    2. Arish says:

      Hi Mousuf and Kamal, if you are looking for a good IT development forum, I would highly recommend visitng Tech Enclave

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